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Organizations have long sought to provide employees with consolidated background knowledge access to the various applications, business processes, and sources (both technology and human) required to perform knowledge-based work. alone as recently as five years ago, the backdrop surroundings was still woefully inadequate to this task. The ability to access aggregated go-ahead information on-demand required a more debateive, process-centric model of desktop computing-that is, if person were to look over your shoulder as you work, would their view of your desktop reflect the nature of the work (i.e., the business processes) in which youre engaged? The classic desktop computing interface did not allow this kind of on-demand access-much of the integration amidst information, enterprise apps, and business process still occurred in the "gray outlet" between the ears of knowledge workers. The enterprise information portal (EIP) addresses this need.. At their pith functiona l level, EIPs are all about access-a single point of personalized, online access to business information and knowledge sources, as well as, increasingly, real-time access to core applications and processes. Key enabling technologies here include advances in security (including sophisticated directory/authentication services), the proliferation of "portlets" or "gadgets" (API-like chunks of code for plugging enterprise apps into the portal), as well as the maturation and widespread adoption of XML (for "active" or "intelligent" content). As the technology behind portals evolves, so do the slipway in which enterprises are using enterprise portals to achieve their business goals. to begin with adopted by small departments and subsets of employees, the portal concept has expanded to bosom virtually all employees as well as the extended organizations partners and suppliers. enterprisingness portals are reaching all the way out to individual customers, providing them with a personalized view of the organization or enterprise.